Washington, DC

(Full Time)

District Offices

Job Title: Community Manager

Description: The goal of the Community Manager is to imprint a memorable impression onto potential clients, existing clients, and visitors of both District Offices and our clients, whether that impression be over the telephone, or face to face. A smart, professional appearance and friendly, courteous demeanor is an essential ingredient in being successful in this role.

Key Responsibilities:

  1. Create a memorable first impression for all callers, clients, and visitors, each and every time.
  2. Responsible for the appearance of the front desk, kitchen, meeting rooms, and common areas throughout the center.
  3. Make eye contact (with a smile!), greet clients when they arrive, and wish them a good day/evening when they leave.

Essential Duties & Responsibilities:

  • Greet visitors for both District Offices and on behalf of clients in a professional and friendly manner following the District Offices manual standards
  • Support social media marketing efforts by providing content for marketing agency
  • Gain a clear understanding of the clients to ensure the best possible handling of requests, visitors, and service requirements
  • Answer all incoming calls in a professional and efficient manner. Have a good understanding of telephone answering software.
  • Maintain in District Offices approved formats, an accurate and up-to-date log of all client account codes, telephone numbers, and other important information.
  • Update and maintain accurate itineraries on clients.
  • Assist clients with amenities of the center and area by recommending hotels, restaurants, taxi/limo, courier services, etc. as necessary.
  • Open and close front desk daily; secure all drawers, follow District Offices opening/closing procedures and store valuables at the end of the day.
  • Handle all solicitors professionally.
  • Keep front desk area, meeting rooms and kitchen and common areas orderly at all times with attention to necessary items such as drinking glasses, coffee, etc.
  • Attend to client and guest needs by answering questions and providing information.
  • Sign for deliveries and alert clients in a timely fashion of their delivery. Receive client’s signature upon delivery.
  • Receive daily incoming mail and distribute into client mailboxes.
  • Purchase and/or accurately reconcile stamps.com, copier, fax, phone use, administrative support, meeting room usage, FedEx usage, log accordingly on a daily basis.
  • Book couriers and FedEx/DHL/UPS on behalf of clients and District Offices.
  • Prepare/Schedule client and District Offices meeting rooms and equipment needs.
  • Receive and set-up catering assignments.
  • Coordinate with housekeeping company staff to assist with center issues where necessary.
  • Be knowledgeable of all other center locations, Corporate team, and District Offices’
  • Create marketing packets when required.
  • Ensure that the center is stocked with paper and office/copier supplies.
  • Order office supplies, Federal Express and Stamps.com supplies.
  • Assist Director of Sales and Operations Manager when needed, i.e. miscellaneous tasks, etc. Daily postings across all platforms.

Other Duties (performed as needed and/or required):

  • Explain telephone features and voice mail programming to clients as necessary.
  • Perform basic phone troubleshooting as required.
  • Assist with coffee and office supply inventories.
  • Assist with outgoing mail, including sorting, forwarding, packaging and proper postage.
  • Assist with the overall cleanliness and maintenance of the center, including spot cleaning.
  • Assist with center security, including locking/unlocking doors.
  • Prepare and configure offices for new clients, including welcome packets.
  • Serve as backup to other similar positions at other locations. May provide backup assistance to other centers as needed or required.

Essential Knowledge, Skills & Abilities:

  • Demonstrate a positive, pleasant, and professional demeanor.
  • Demonstrate exceptional communication skills.
  • Demonstrate strong organizational skills, ability to prioritize workload, and work efficiently with minimal supervision.
  • Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage scales, and copier.
  • Possesses exceptional customer service skills.
  • Effectively manages company specific software programs.
  • Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
  • Knowledge of social media marketing current best practices.
  • Experience planning social media programs.
  • Planning, managing, and executing social media initiatives.
  • Experience with event planning is a plus.

Education and Experience Required:

  • College degree preferred
  • Minimum 6 months experience in an office environment in a similar position

For more information or to apply, please reach out to Angie O’Grady via email at angieo@districtoffices.net or via phone at (703) 725-8381